Mayla

15+ years in operations: 5 years helping scale a high-growth startup from employee #3 to a 12-person company, built on a decade of corporate HR, QA, and workforce management experience.

I specialize in stepping into fast-paced leadership environments to build operational structure, protect executive bandwidth, and turn manual processes into scalable systems.

View my résumé Connect on LinkedIn

What I built at Colonist.io 2021 – 2026

Colonist.io grew from 3 people to 12+, serving millions of players a year. This is what I owned along the way.

I was the founders' first hire, and their EA before that.

Before I had a title, I supported Colonist's founders as their personal EA and, through their network, occasionally provided as-needed support to other founders, including Haystack Analytics (YC-backed), across research, recruiting, vendor management, travel, and general admin.

I co-wrote the company's people playbook from a blank page.

Employee handbook, NDAs, contractor and employment agreements, PTO policy, the PIP process, onboarding and offboarding SOPs—all of it built from scratch because nothing existed before me.

I ran the moments that mattered publicly.

A #4 Product of the Day launch on Product Hunt, GDC planning, and Colonist Con.

I owned the customer-facing side of the business.

Support, moderation, and bug reproduction with the development team. I also wrote the company's public refund policy during the shift from one-time purchases to subscriptions.

Colonist Refund Policy page

You can view it here: Colonist Refund Policy

I managed payroll manually before helping the company transition to Deel.

Processed payroll through Wise and Brex, maintained accurate records, and assisted with the transition to Deel as the team outgrew the manual process.

I'm not a developer, but I can build tools when we need them.

Built Apps Script tools to automate manual work: one auto-generated 50+ contracts, including NDAs, in Google Docs to eliminate entry errors; another sent 600+ cold outreach emails in batches without paying for a mailing platform.

Apps Script tool built by Mayla

Where I started

Prior to my startup leadership work, I spent over a decade building deep operational expertise across corporate HR, quality assurance, and workforce management:

Teleperformance 2009 – 2015

  • 🏆 #10 out of 1,500+ employees — Customer Service
  • 🏆 Promoted from Customer Service Rep → Sales Verifier → Quality Assurance

STARTEK Philippines 2015 – 2018

  • 🏆 #1 in Customer Satisfaction (CSAT) — 97.32% score
  • 🏆 Best Agent (FCR) — 84.07% score
  • 🏆 #2 in First Contact Resolution (FCR) — 74.36% score
  • 🏆 #2 Engagement Specialist — 3.60 overall score
  • 🏆 Promoted twice in 3 years: Technical Support Rep → QA Analyst → Workforce Management Analyst

NGA Human Resources 2018 – 2021

  • 🏆 #1 Company-Wide Performer out of 300+ employees — awarded twice
  • 🏆 #1 QA Performer — 98.87% score
  • 🏆 Peer-voted Rockstar Award

See certificates & proof

Tools & Platforms

  • Operations & Project Management: Notion, Airtable, Trello, Todoist, TickTick
  • Collaboration & Documentation: Google Workspace (Docs, Sheets, Forms, Slides, Drive, Calendar)
  • Automation & Scripting: Google Apps Script, Google Sheets (advanced formulas and automation), AI-assisted development
  • HR, Payroll & Finance: Deel, Wise, Brex, Stripe, PeopleSoft, HRX
  • Content & Design: Canva, Figma, iMovie, Edits
  • Community & Events: Discord, Reddit, Pigeonhole Live
  • Social Media: Facebook, Instagram, X
  • Prior Enterprise Workforce Systems: NICE, IEX, Genesys, Avaya, Citrix